Privacy Policy

Effective Date: October 13, 2026
Last Updated: October 13, 2026

1. Introduction

Welcome to Donovan Dove, a Christmas drive-thru experience. We value your privacy and are committed to protecting the personal information you provide when visiting our website, purchasing tickets, or contacting us about our Christmas event.

This Privacy Policy explains how we collect, use, store, and disclose your information when you access our website or interact with our services.

By using our website, you acknowledge this Privacy Policy. Where required by law, we will obtain your consent before collecting or processing your personal information.

2. Information We Collect

Depending on how you interact with our website and event, we may collect the following information:

Personal Information: Your name, email address, phone number, billing details, and other information you provide when purchasing tickets, submitting an inquiry, or contacting us.

Transaction Information: Ticket selections, order details, transaction dates, payment status, and purchase history. Payment card information may be processed directly by a third-party payment provider.

Vehicle and Event Information: Information you voluntarily provide about your vehicle, booking, or attendance, where necessary to manage event entry and operations.

Technical Information: Your IP address, browser type, device information, pages visited, and other website usage information collected through standard technologies.

Cookies and Similar Technologies: Information collected through cookies and similar technologies used to maintain website functionality, understand visitor activity, and improve our services.

3. How We Use Your Information

We may use the information we collect to:

• Process ticket purchases and provide booking confirmations.
• Communicate important information about your visit.
• Respond to questions, requests, and customer support inquiries.
• Provide event schedules, operating hours, directions, and entry instructions.
• Notify customers of changes, cancellations, closures, or other important event updates.
• Manage traffic flow, ticket validation, and event operations.
• Improve our website, customer experience, and event planning.
• Detect and prevent fraud, unauthorized transactions, and misuse.
• Send promotional offers or event announcements where permitted by law.
• Comply with legal obligations and protect our legitimate business interests.

4. Ticket Purchases and Payment Processing

Ticket purchases made through our website may be processed by third-party payment providers. These providers handle payment information according to their own privacy policies and security practices.

We may receive transaction details necessary to confirm your purchase, issue tickets, manage bookings, and provide customer support.

We do not intentionally store full payment card details on our own systems unless specifically disclosed and handled in accordance with applicable legal requirements.

5. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to maintain functionality, understand visitor behavior, and improve the browsing and ticket-purchasing experience.

You may be able to manage cookies through your browser settings or our cookie preference tools, where available.

Where required by law, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. How We Share Your Information

We may share personal information with trusted third parties when reasonably necessary to operate our website and Christmas drive-thru business, including:

• Payment Providers: To process ticket purchases and refunds.
• Website and Ticketing Providers: To maintain our website, bookings, and ticket validation systems.
• Communication Providers: To send booking confirmations, customer service messages, and event updates.
• Analytics and Marketing Providers: To understand website performance and promote our event, subject to applicable privacy laws and consent requirements.
• Professional Advisers: Lawyers, accountants, insurers, and other professional service providers where necessary.
• Government and Legal Authorities: Where disclosure is required by law or necessary to protect our rights, customers, staff, or visitors.

We do not sell your personal information for money. Any additional sharing or processing will be handled in accordance with applicable law.

7. Photography, Video, and Event Recordings

Our Christmas drive-thru event may use photography, video, or security cameras for safety, security, operational, or promotional purposes, where applicable.

If identifiable visitors may be recorded or photographed, we will provide appropriate notice and obtain consent where required by law.

If you have concerns about the use of an identifiable photograph or recording, please contact us. We will review your request in accordance with applicable law and our operational requirements.

8. Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including managing ticket purchases, providing customer service, maintaining business records, resolving disputes, and meeting legal obligations.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no online system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also have rights to restrict or object to certain processing activities, withdraw consent, or request a copy of certain information.

To exercise an applicable privacy right, please contact us using the information in the Contact Us section below.

We may need to verify your identity before processing your request. Some information may need to be retained where required by law or necessary to complete a transaction or resolve a dispute.

10. Children’s Privacy

Our Christmas drive-thru experience may be enjoyed by families. However, our website and ticketing services are generally intended to be used by adults or individuals authorized to make purchases.

We do not knowingly collect children’s personal information in circumstances where doing so would violate applicable law. Parents or guardians who believe that a child has provided personal information inappropriately may contact us to request appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites, ticketing platforms, payment providers, or social media services.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before submitting personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, ticketing systems, technology, or legal obligations.

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Business Name: Donovan Dove
Email: [Insert Business Email Address]
Phone: [Insert Business Phone Number]
Business Address: [Insert Business Address, if applicable]